About the Role
Manage a team of customer support specialists to ensure that customer inquiries are handled promptly and effectively.
Develop and implement strategies to improve customer service and support processes.
Monitor and analyze customer feedback to identify areas for improvement in customer support.
Build and maintain strong relationships with customers, addressing their needs and concerns in a timely and effective manner.
Ensure that the customer support specialist team is adequately trained on our products, services and processes.
Develop and maintain customer support metrics to track the effectiveness of the customer support specialist department.
Work closely with other departments, such as product development and marketing, to ensure a seamless customer experience.
Manage customer escalations and ensure that they are resolved in a timely and satisfactory manner.
Develop and implement customer support specialist policies and procedures.
Keep up-to-date with industry trends and best practices in customer support.
About the Company
H Lab is a healthcare SaaS initiative looking for a bright minds to help us design and deliver innovative health-tech solutions for our clients, some of Thailand’s leading figures in the healthcare industry. You’ll be joining a team of young, driven and ambitious entrepreneurs who are passionate about revolutionising healthcare services, and the impact they could create by solving some of the industry’s biggest pain points.
Bachelor's Degree in computer engineering, computer science, information technology, business administration or related field.
5+ years of experience in customer support or related field, with at least 2 years in a management role.
Excellent understanding of Thai and English.
Excellent communication, interpersonal, and problem-solving skills.
Ability to manage and motivate a team of customer support specialists.
Strong analytical skills and ability to analyze customer feedback and data to identify trends and areas for improvement.
Ability to work in a fast-paced environment and manage multiple priorities.
Strong attention to detail and organizational skills.