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Customer Support Manager

Bangkok, Thailand

Job Type

Full Time

About the Role

  • Manage a team of customer support specialists to ensure that customer inquiries are handled promptly and effectively.

  • Develop and implement strategies to improve customer service and support processes.

  • Monitor and analyze customer feedback to identify areas for improvement in customer support.

  • Build and maintain strong relationships with customers, addressing their needs and concerns in a timely and effective manner.

  • Ensure that the customer support specialist team is adequately trained on our products, services and processes.

  • Develop and maintain customer support metrics to track the effectiveness of the customer support specialist department.

  • Work closely with other departments, such as product development and marketing, to ensure a seamless customer experience.

  • Manage customer escalations and ensure that they are resolved in a timely and satisfactory manner.

  • Develop and implement customer support specialist policies and procedures.

  • Keep up-to-date with industry trends and best practices in customer support.


About the Company

H Lab is a healthcare SaaS initiative looking for a bright minds to help us design and deliver innovative health-tech solutions for our clients, some of Thailand’s leading figures in the healthcare industry. You’ll be joining a team of young, driven and ambitious entrepreneurs who are passionate about revolutionising healthcare services, and the impact they could create by solving some of the industry’s biggest pain points.

  • Bachelor's Degree in computer engineering, computer science, information technology, business administration or related field.

  • 5+ years of experience in customer support or related field, with at least 2 years in a management role.

  • Excellent understanding of Thai and English.

  • Excellent communication, interpersonal, and problem-solving skills.

  • Ability to manage and motivate a team of customer support specialists.

  • Strong analytical skills and ability to analyze customer feedback and data to identify trends and areas for improvement.

  • Ability to work in a fast-paced environment and manage multiple priorities.

  • Strong attention to detail and organizational skills.

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