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UX Researcher

Bangkok, Thailand

Job Type

Full Time

About the Role

  • Research: Identify strategic user research initiatives that span multiple stage groups (and possibly the entire product), and work with other Product Design/Research Managers to organize research efforts.

  • Be the expert on the users within your allocated area of coverage: know how they use the H Lab, their pain points, their workflows, etc.

  • Collaborate with Project and Product team on a wide array of research projects.

  • Conduct all stages of UX research: identifying, planning, driving, conducting, analyzing, and reporting out insights.

  • Communicate out statuses and updates of project work to stakeholders.

  • Use a wide variety of qualitative and quantitative research methods to apply to research questions.

  • Share research insights in creative ways to increase empathy.

  • Produce research insights that result in impact.

  • Know your area groups: understand the technology, experiences, and features of your assigned stage groups. Maintain a thorough knowledge of the direction and vision for your assigned stage groups.

  • Know your area group users: develop a deep empathic understanding of your users, learn about their needs, and identify gaps.

  • Respond to solution validation user research inquiries that are escalated by Product Design.

  • Guide Product Owners and Product Designers to conduct research with a high degree of rigor. Ensure they are following defined research processes

  • Actively contribute to the UX Research team culture, processes, and documentation.


About the Company

H Lab is a healthcare SaaS initiative looking for a bright minds to help us design and deliver innovative health-tech solutions for our clients, some of Thailand’s leading figures in the healthcare industry. You’ll be joining a team of young, driven and ambitious entrepreneurs who are passionate about revolutionising healthcare services, and the impact they could create by solving some of the industry’s biggest pain points.
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  • Bachelor's degree in Human-Computer Interaction, Psychology, or a related field.

  • 2+ years of experience as a UX researcher or related role.

  • Strong understanding of user research methodologies, including usability testing, surveys, interviews, and observational studies.

  • Experience with data analysis and visualization tools.

  • Excellent communication and interpersonal skills.

  • Strong attention to detail and ability to work independently.

  • Experience with healthcare industry and regulatory compliance is a plus.

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